As our products are produced and printed individually for you, it may take up to 3 weeks until you receive your product. We work hard and try our very best to deliver the products as fast as possible. In case of very high capacity utilization or problems with the shipping company, the delivery may take 1-2 days longer. If there is a longer delay you will be informed by us.
The shipping costs are as indicated at checkout. Shipping within Germany is free for orders over 40€. We reserve the right to choose the shipping company of our choice.
You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us (firstname.lastname@example.org) a withdrawal notification containing your name and the order number and a specification of which products that the withdrawal relates to. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original packaging.
When an order is withdrawn by you, we will refund the price that you have paid for the products. However, the return freight cost has to be covered by you, and if it’s any depreciation in value of the product that will also be deducted from the refund. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.